BRAVISA SUPPLIER FAQ

Bravisa is new web-based company that provides an e-commerce solution for an estimated 20 million online sellers. These sellers are looking for new ways to earn money online by actively promoting and selling products to a variety of mainstream and niche markets. Bravisa leverages their connection and influence within their networking communities to sell your products. In exchange, Bravisa offers a very attractive model for them to earn money. Bravisa also removes many barriers of selling, by providing web hosting, payment processing, and most importantly, finding manufacturers who can make and ship products directly to the customer.

How does Bravisa work for suppliers?

You provide your product information to Bravisa
Bravisa creates product listings
Sellers select from the list of products, set the retail price and place them in a free store hosted by Bravisa
The seller actively promotes your products through their blogs, websites, or wherever they attract traffic
Their sales get processed by Bravisa and Bravisa sends the order to you
You ship the product directly to the customer
Bravisa pays you for the product (and shipping & handling if applicable.)

What are the benefits of listing products on Bravisa?

The benefits of listing products on Bravisa include:

Active promotion of your products to various mainstream and niche markets
No registration or listing fees
Front office technology such as order management, payment processing, and billing
Works within your wholesale pricing framework
Add/change/delete product listings at any time
No long-term agreements or contracts

How does Bravisa draw customers to my products?

Bravisa leverages the reach and influence of the online selling community to draw customers to your products. Bravisa lists your products and then actively recruits sellers who then place your products on their blog, website, social network or anyplace they draw customers. Bravisa provides tools for the sellers to easily promote your products through various channels. Consequently, your products get exposure to a wide variety of markets.

Who are these sellers?

There are an estimated 20 million bloggers, product enthusiasts, mompreneurs, and other individuals who are actively looking for opportunities to earn money online.

Does Bravisa have a seller selection process or can anyone sell products through Bravisa?

Anyone over 13 can sell products through Bravisa provided that they create an account and agree to terms and conditions about site usage. Bravisa will delete seller accounts if it is detected by you or by Bravisa that fraudulent activity is occurring.

I already have an affiliate program, isn't Bravisa just another affiliate?

No. Bravisa is a complete retail channel for you. Bravisa lists your products, handles the payment processing and customer service. We forward the order to you to directly fulfill to the customer.

How is Bravisa different from other retail sales channels that I use?

Your products are actively promoted into many markets.

What products can I list on Bravisa?

You can list any products that can legally be sold online and are in accordance with PG-13 standards.

I would like to list my products on Bravisa. What do I do?

Check to see if you are eligible. If you are eligible, go ahead and register.

How much does it cost to list products on Bravisa?

It doesn't cost anything to list your products.

Bravisa offers products I would like to sell on my own site, Can I set up my own bStore?

Yes. You will need to create a separate account as a seller through Bravisa

I don't currently have my own retail site, Can I use a Bravisa store to create one and sell to my customers?

Yes. You will need to create a separate account as a seller through Bravisa

Policies and guidelines

Am I eligible to become a supplier for Bravisa?

You are eligible if you meet the following conditions.

My business is located outside the U.S., can I list my products on Bravisa?

Yes, if you meet our basic eligibility requirements and also meet the following criteria:

You can provide flat rate shipping cost per product
You can be paid in U.S. dollars (via Pay Pal)

What kinds of products are listed on Bravisa?

Check out our Products Catalog to see the most current list of products.

Getting Started

Registering

How do I register with Bravisa?

Go to the Supplier Registration page.

What information does Bravisa collect?

The following describes the information we collect and how we use it:

Registration information - When you sign up for Bravisa, we ask for your business information such as your name, contact email address and business address. This information allows us to process orders and issue payments. In some cases, we may also ask you to send us additional information or to answer additional questions to help verify your information. The information we collect is stored in association with your Bravisa Account.

How do I know my information is secure?

Bravisa uses commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software (SSL) we use encrypts all information you input before it is sent to us. In addition, your account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select. Bravisa conducts periodic reviews of data collection, retrieval, and storage, and processing policies to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.

How does Bravisa use my information?

We use your information to:

Communicate order information
Execute our services
Pay you

What is Bravisa's policy on sharing my info?

We do NOT use your outside of Bravisa and will only use your information as needed for order fulfillment. In such cases, we require that these parties agree to use the information solely for the purpose for which we provided and in accordance with our privacy policy.

Bravisa may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to comply with law, comply with subpoenas, warrants, court orders, government investigations, or other legal process; enforce or apply the terms of any of our user or license agreements; investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity; investigate fraud or similar claims; or protect the rights, property or safety of Bravisa, our users, or others.

Am I obligated to a long-term contact with Bravisa if I register?

No you can disengage at any time. Your relationship with Bravisa is considered "at-will". If you decide to disengage, we ask that you notify us by email so we can remove your product listing and discontinue forwarding orders.

What are Bravisa's terms & conditions?

See Bravisa's Supplier Agreement.

Products

Is there a limit to how many products I can list?

No. You can list as many products as you want.

What information do I have to provide about my products?

You need to provide:

· Product sku/model #

· Product Name

· Wholesale price to Bravisa

· Your suggested retail price

· Handling fee (if any)

· Lead time (time from when the order is placed to when it is picked up for shipment)

· Your return policy

· Flat shipping rate per product -OR- shipping weight per product

Optional (but helpful):

· Product photos (named to match sku)

· Product Descriptions/Features

· Keywords

· Brand Name

· Information about the Brand and/or about you

· Special instructions

How do I submit my product information?

Currently we take .csv data feeds and excel file formats.

How does Bravisa handle the product images I provide?

Bravisa downloads your product photos and securely stores them on our servers. Bravisa will resize your original product images for optimal display on our web site.

How are my products represented to the sellers on Bravisa?

Bravisa takes the information you give us and creates product listings.

How do the sellers represent my products to their customers?

Sellers can edit the product name, marketing description, and key words to meet the needs of their target market.

My product allows for customers to upload images, how does Bravisa handle this?

When listing products that have an uploaded image, you must provide guidelines on the image size, resolution requirements, specific formats and any information you need in order to process the order. Bravisa will provide a visual representation of the final product to the customer.

Here is the information you will be asked for (using the example of a t-shirt).

Image of the product (blank t-shirt)
Physical product dimensions (length and width of t-shirt)
Where on the product the image can be placed (front, back, sleeve).
Dimensions of the area where the uploaded image will go (image sizing on the sleeve)

Can I edit product information after I have listed it?

If you need to make a few minor edits to your products, email us and let us know. For major edits, please make changes on your product file and send us your updated file.

Pricing

Am I required to offer wholesale pricing?

Yes, see eligibility requirements.

I am worried about sellers undercutting my other sales channels, can I determine the retail price?

If you are concerned about pricing, you can set a floor, a minimum price for which your products can be sold. Bravisa locks in that price and guarantees that your products won't be sold for less. (If you like, you can also set a ceiling, a maximum price for which your products can be sold.)

Can I change my product pricing after it has been listed?

If you need to make a few minor edits to your pricing, email us and let us know. For major changes, please make changes on your file and send us your updated file.

Do I have to pay for shipping?

No. The customer pays for shipping.

ORDER MANAGEMENT

Processing Orders

How will I know that I have an order?

You will be notified by email and will be prompted to login to your Bravisa account to retrieve the order.

What volume of business should I expect?

As this is a new model of doing business it is too early to predict.

What happens if the items ordered are discontinued or out of stock?

You communicate with us through your account. We correct the listings and then handle the customer service.

What if I can't fulfill my orders?

You communicate with us through your account and we'll work with you to decide if we should cancel the order.

Can I contact the customers directly if I have questions about an order?

No. Please contact Bravisa directly about any fulfillment questions.

Can I contact the sellers directly if I have questions about an order?

No. Please contact Bravisa directly about any seller specific questions.

The customer has uploaded an image with poor quality, what do I do?

Let us know and Bravisa will work with the customer to get a better quality image.

The customer has uploaded an image which I find offensive, what do I do?

You have the right to reject an order if you find the material offensive.

The customer has uploaded an image which I believe violates copyright laws, what do I do?

Let us know. While Bravisa doesn't actively police this issue, if it is determined that someone is trying to submit copyright materials, they will be de-listed from the site. As outlined in our terms & conditions.

My product requires that I interact with the customer before I can make the product, what do I do?

Bravisa will email you the customer contact information.

Shipping, Packaging & Labeling

I have my own shipping provider, can I use it or do I have to use Bravisa's shipping service?

You are welcome to use your own shipping provider. You just need to communicate the flat shipping rate per product in the file you send us. You will also need to let us know if the rate and/or service availability for Hawaii and Alaska vary.

Am I reimbursed for shipping costs if I use my shipping provider?